Student Portal

Student Portal /

Student Portal Login:

All LMS Private Lesson Students can login to our Student Portal to:

View & Pay Tuition Invoices
View Upcoming Lesson Schedule
View All Past Billing Information
Reschedule or Cancel Upcoming Lessons and/or View Available Make-Up Lesson Times
Access All Online Resources Your Teacher Has Shared (PDFs, Recordings, etc.)
And more!

Important Info for Using the Student Portal:

Cancelling & Rescheduling:

If you need to cancel a lesson:

Use the Student Portal to ‘Cancel’ your lesson.
- If you cancel your lesson more than 8 hours in advance you will be issued a Make-Up Credit in the Student Portal to use in selecting an open Make-Up Lesson Slot.
- If you cancel your lesson less than 8 hours in advance you will not be issued a Make-Up Credit and the lesson is forfeited.
- Your teacher and the LMS office will automatically be notified via email when you cancel a lesson in the Student Portal, and you have the option to include a brief note.
View the Calendar in the Student Portal to select any available ‘Make-Up Lesson’ slot with your teacher.

Important: Be sure to select a ‘Make-Up Lesson’ slot that matches the duration of your current lesson length.
Notes:
- Whenever another student cancels their lesson, their lesson slot is converted to an open ‘Make-Up Lesson’ slot on the calendar. So if you don’t see a slot that works for you right away, you can check back later as schedules may change over time.
- Our faculty maintain very full schedules & student-cancelled lessons are not guaranteed a make-up time. Student-cancelled lessons that cannot be rescheduled or made-up within our make-up guidelines are forfeited.

Make-Up Guidelines:

Lessons cancelled more than 8 hours in advance will receive a make-up credit to use within our Student Portal. Make-up lessons must take place within two weeks of the original lesson date (ex. a lesson cancelled on the 15th may be made up anytime between the 2nd & the 28th) and follow these guidelines:

No more than one lesson per day, & no more than two lessons within a 7-day period.
Make-up lessons may not be rescheduled again.
Make-up lessons must be booked at least 24 hours in advance.

Student Portal FAQs and Help:

What are ‘balance forward’ charges on my invoice?

‘Balance forward’ charges include any charges or credits to your family’s account since your last invoice payment. Common charges or credits can include:

Late Fees for tuition not paid by invoice due date. (Typical only if there was an error in processing your auto-pay that has not been corrected.)
Charges for any lessons or coachings scheduled in addition to your regular lessons. (Rehearsals with accompanists, changes to your lesson length, etc.)

To view all your past charges and credits in full detail, click ‘Account & Invoices’ in the Student Portal.

How do Make-Up Credits work?

When you as a student/parent use the Student Portal to cancel a lesson, you are issued a Make-Up Credit within the Student Portal. That Make-Up Credit allows you to select another open Make-Up Lesson Slot with your teacher as an alternative lesson time.

Some important notes about Make-Up Credits:
- Make-Up Credits should only be used to select an open Make-Up Lesson Slot within our make-up guidelines above.
- Make-Up Credits expire after 14 days and need to be used before then.
  - It is recommended that you select your Make-Up Lesson Slot right after you cancel your lesson, so you don’t forget to use it.
- Expired Make-Up Credits are forfeited and the lesson remains charged in full.
- Make-Up Credits are not transferrable between students (additional family members) or teachers.

Do I need to tell you if I am going to miss a lesson?

Yes, please do! When you use the Student Portal to cancel your lesson, even far in advance, it opens up a make-up spot for someone else to use. Our faculty have very full schedules, so the more that everyone communicates in advance, the more likely you’ll be able to find a make-up time when you need one.

I would like to change my lesson duration. How do I do that?

Please email our admin team to let them know, they will work with you to find a time that works. The new lesson duration will take effect at the beginning of the next month.

I don’t see any open Make-Up Lesson Slots that work for me . . .

If other students cancel lessons in the Student Portal, those slots are converted to open Make-Up Lesson Slots. So if you check back later, things may have opened up and there might be a time for you.
Also, remember that our faculty do keep full schedules, both at LMS and out in the world as performers, so there may not always be a make-up time that works well for you. Cancelled lessons are not guaranteed a make-up time, & lessons that cannot be rescheduled or made-up within our make-up guidelines are forfeited.
We’ve also built into our flat rate monthly tuition the expectation that there may be some occasions when you might not be able to make up a lesson, like an extended vacation or work trip.

I have Make-Up Credit, but I can’t select a make-up time or I get a message saying ‘registration is closed’ . . .

Be sure you’re selecting an open make-up time that is the same length or shorter than your regular lesson. For example, you won’t be able to select a 60-minute lesson slot if your lesson is normally 30-minutes.
- If a slot that is longer than your regular lesson time is the only one that works for you, just shoot us a quick email. We can update things so you can select (ex. We’ll split the 60-minute slot into two, 30-minute slots).
Be sure you’re selecting a date in the future and at least 24-hours ahead of time.
- It’s sometimes easy to accidentally view or select a week or month in the past. Be sure you’re looking at current dates.
- There’s a 24-hour cutoff for registering for a make-up lesson, so be sure to register for something at least 24 hours out.

When I click the ‘Pay Invoice’ button in my Student Portal nothing happens . . .

When you click the ‘Pay Invoice’ button within the Student Portal, it opens the secure payment page in a new window. Some browsers, particularly on mobile, may think this is a pop-up ad and block the new window from opening. You’ll need to disable pop-up blockers on your device using one of the following methods:

I forgot my password to the Student Portal . . .

No worries! Click the ‘forgot password’ button in the login box at the top of this page. Use the email you entered when you enrolled at LMS to reset your password. You can also email the office and we can resend your login info, if needed.